Manage Your Godz Casino Account and Access Controls

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To stop access, request closure through live chat or email. This is the confirmed route for closing an account at Godz Casino, as no self-service closure button is documented.

The responsible gambling section is located on the main page. It covers responsible gambling controls at Godz Casino, while support reviews reopening requests according to the original reason for closure or suspension.

The Revolut gambling block has a confirmed path inside the Revolut app. Deposit limits, session limits and cooling-off tools are not confirmed, so check the live responsible gambling area before relying on any of them.

Close Your Account Through Support

Account closure is handled through live chat or email. A closure request for your Godz Casino account should clearly identify the requested action, but no fixed completion time is confirmed.

The responsible gambling section on the main page is the confirmed on-site reference for related account information. Do not assume that sending a request closes the account immediately or guarantees later reopening.

1. Open live chat or contact support by email.
2. Identify the relevant account and clearly request closure.
3. Keep the support response or conversation details for reference.
4. Check the responsible gambling section on the main page for current account information.

Reopening a Closed Account

Support must review every reopening request, and the time required varies according to the reason for closure or suspension. Restoration of access is not automatic and has no confirmed turnaround.

When reopening an account at Godz Casino, provide enough context for support to identify its status and assess the request. Wait for the account-specific response rather than treating an ongoing review as approval.

• Confirm which closed account you want reviewed.
• State whether the account was closed or suspended, if known.
• Give the relevant context without sending a password or full payment credentials.
• Wait for support to confirm the outcome and any next action.

Find Available Control Settings

The responsible gambling section is confirmed on the main page, but deposit limits, session limits and cooling-off controls are not confirmed as available. This distinction governs which Godz Casino account controls for safer access can be described accurately.

Look for available controls within your Godz Casino account or the main-page section, then read any displayed scope and duration before confirming a setting. The existence of the section does not prove that every named tool is offered.

• For deposit limits, check whether the live section displays a relevant control and its conditions.
• For session limits, verify whether an account setting is currently shown before relying on it.
• For a cooling-off option, check the live section or ask support because no tool or duration is confirmed.

A dedicated self-exclusion workflow is also unconfirmed. If the required restriction is absent or its effect is unclear, request account-specific assistance through support.

Manage the Revolut Gambling Block

The gambling block is a Revolut-side setting, not a control inside the casino account. While it can prevent a Revolut payment, it should not be treated as the cause of every failed transaction.

1. Open the Revolut app.
2. Select Profile.
3. Open Security and Privacy.
4. Disable the gambling block only if that is your intended action.

Changing this setting does not close, reopen or otherwise change your site account. It also does not guarantee that a later payment will succeed.

Decline Active or Pending Bonuses

Active and pending bonuses can be declined directly from their offer cards. Check the displayed status before changing account access or requesting closure.

• To remove the bonus directly, use the decline action on its offer card when that action is visible.
• To take no action, leave the bonus untouched and it will expire after a set but unspecified period.

If the offer card does not show a decline action, ask support rather than assuming another route. Account closure should not be treated as automatic confirmation that a bonus status has been resolved.

When an Account Action Stalls

Closure and reopening are support-managed actions, while the availability of individual control settings remains unconfirmed. Identify which of these situations applies before following up.

Closure Request Has Not Progressed

Confirm first that the closure request reached live chat or email. No fixed closure timeframe is documented.

• Check the previous support conversation or email response.
• Keep the request details together so the existing support trail remains clear.
• Recheck the responsible gambling section on the main page for current information.

Reopening Is Still Under Review

Reopening time varies according to why the account was closed or suspended. An ongoing review does not guarantee that access will be restored.

• A closed account must be reviewed through support.
• A suspension may require different handling from a requested closure.
• Ask for the account-specific status without assuming a completion date.

A Control Is Not Visible

A missing setting may mean that the tool is unavailable rather than hidden. Deposit limits, session limits and cooling-off controls are not confirmed.

• Return to the responsible gambling section on the main page.
• Check whether the required control and its conditions are currently displayed.
• Ask support if the setting is absent or its effect is unclear.

What to Send Support

A concise description can reduce follow-up questions, although no mandatory submission list is confirmed. Never send a password, full payment credentials or unnecessary document numbers.

• The email address registered to the account.
• The requested action: closure, reopening or help locating a control.
• Whether the account is closed or suspended, if known.
• A relevant screenshot or previous support response, when useful.

Next Step for Account Help

If closure, reopening or an unavailable control still needs account-specific review, contact our support team with the account status and the action you requested.

Support is the confirmed escalation point for closure and reopening. Carry forward any previous response so the account history and request remain clear.

FAQ

How Do I Close My Account?

Contact support through live chat or email and clearly request account closure. No self-service closure button or fixed completion time is confirmed.

How Do I Reopen a Closed Account?

Ask support to review the closed account. The time required varies according to the reason for closure or suspension, and reopening is not automatic.

Where Is the Responsible Gambling Section?

It is located on the main page. Use that section to check the account controls currently displayed on the live site.

How Do I Disable the Revolut Gambling Block?

In the Revolut app, select Profile, open Security and Privacy, then disable the gambling block. This changes a Revolut setting, not your casino account.

Can I Set a Deposit Limit?

Deposit-limit availability is not confirmed. Check the responsible gambling section on the main page or ask support whether a relevant control is available.

Can I Set a Session Time Limit?

Session-limit availability and duration are unconfirmed. Check the live responsible gambling area rather than assuming that the account includes this setting.

Is There a Cooling-Off Option?

No cooling-off tool or duration is confirmed. Check the responsible gambling section on the live site or ask support about the controls currently available.

How Do I Request Self-Exclusion?

A dedicated self-exclusion workflow is not confirmed. Use the responsible gambling section and contact support to request an appropriate account restriction or closure.

How Do I Find the Account-Control Section?

Start on the main page and locate the responsible gambling section. If the control you need is not shown there, ask support for account-specific assistance.